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Do I
have a Virus?
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OK so you think you have a virus.
Don't panic! How do you know it's a virus, has the virus checker told
you so or have you assumed this because the computer is not working
properly.
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If you have been informed by the Virus
guard that it has detected a virus or one is attached to your email, you
will be given interactive instructions to Quarantine and/or delete it.
Just follow the instructions on the screen.
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If the Browser is giving you problems,
it is probably an Adware or spyware attack and the virus checker will not
remove this. You should use the instructions for Browser problems in the
relevant section of this help.
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If you have been informed of an attack
by the firewall, see the separate instructions on the firewall
and what to
do in the event of an attack. If in doubt, click the 'deny' button.
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Before assuming you have a virus, check
that no one has installed any spurious software by clicking on
start/settings/control panel and clicking on the 'add/remove programs'
icon. For a list of programs that should be installed on each machine
check the machine Configurations
appendix.
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If it is anything else, then use
following instructions to run the virus checker on your local drive. After
running the virus checker, you should always run the Adware software as
well to cleanup the registry.
Instructions to remove a virus
Step
1: Run Virus checker
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Right click on the Norton icon on the task bar
On the options displayed click on 'open Norton antivirus'
At the top of the 'control
center' screen, click on the 'Liveupdate' icon
On the welcome screen, click on the 'liveupdate' button.
When all updates have been applied, click on the finish button.
You may require a reload. Once reloaded repeat the steps above until there
are no more updates to apply.
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Right click on the Norton icon on the task bar
On the options displayed click on 'open Norton antivirus'
In the 'security scanning features' section, Click on
'full
system scan'
On the right hand panel, click on the 'Scan Now' button
Scan in progress screen will now be displayed. This will show a
running total of how many files have been checked and if any files that
have a virus will show as repaired or infected. If any are still infected,
they will either be deleted or placed in a Quarantine area. The scan will
take approximately 30-40 mins.
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On completion a report wizard will be displayed. Any infections
that cannot be repaired will be displayed as a list and they will all be
checked. You will be recommended to Quarantine.
Click on the Quarantine button.
You are now returned to the Scan summary screen.
Click on the finished button.
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Right click on the Norton icon on the task bar
On the 'Status screen', Click on the 'reports' word on the
left.
On the resulting screen click on view report button alongside 'quarantine items'
On the Quarantine items screen, highlight all items in the right
hand pane, and press the delete key to permanently remove from the system.
Closedown the quarantine items and antivirus screens.
Step
2: Run Ad-aware
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Click on the Start button
On the Options displayed, click on 'Programs'
On the Options displayed, click on 'Earls court Internet
problems'
On the Options displayed, click on 'Browser problems - Ad-Aware'
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First of all see if there are any updates to the Ad-aware control
file by clicking over the phrase 'Check
for updates now'. On the resulting screen, click on the 'connect'
button. The machine will access the web and look for any new control
files, and if applicable will download and apply them.
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Now click on the Start button. The system will check the memory,
registry and file system for invalid objects. At the end of the run, if
any are found, right click over the top of any of them and click on
'select all' to put a check in the the box alongside all of them, and click on the
'Next' button to remove them from the system. You will eventually be returned to the Ad-aware
main screen. Closedown Ad-aware.
Step
3: Reload Machine
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